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FREQUENTLY ASKED QUESTIONS

 

Q: How can check the status of my order?

A: Click on our Ask an Expert Link For Shipping Information.

Q: What are your shipping costs?

A: Please Check Our Shipping Chart

Q: Will I be able to track my order

A: Yes Tracking will be provided once your item is shipped

Q: Do you offer a Warranty

A: Yes We Do

Craftsmanship / Warranty Information

The craftsmanship (quality) is guaranteed on all of our jewelry for a period of 30 days.  If you receive a broken item, or any part of your item breaks within the first 30 days, you may send the item back to us for a replacement, all you pay is shipping .  Please be aware that our 30 day craftsmanship warranty only covers manufacturer's defects. It does not cover the following:

  • General wear and tear, such as scratches, dents, nicks, or missing stones
  • Although our jewelry is resistant to moisture, water damage is not covered
  • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product)
  • Lost or missing parts
  • Damage due to personal misuse or negligence

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